Shipping policy
Shipping Policy
- Processing Time: Orders are processed within 2-3 business days.
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Shipping Methods:
- Standard Shipping: 5-11 business days.
- Express Shipping: 4-7 business days.
- Shipping Rates: Calculated at checkout based on weight and destination.
- Tracking: A tracking number will be provided via email once your order is shipped.
- International Shipping: Available to select countries. Please note that international orders may be subject to customs fees and import taxes.
Payment Policy
- Accepted Payment Methods: Credit/debit cards, PayPal, Klarna and other major payment gateways.
- Payment Security: We use SSL encryption to ensure your payment information is secure.
Privacy Policy
- Data Collection: We collect personal information such as name, address, and payment details to process your orders.
- Data Usage: Your data is used solely for order processing, shipping, and communication purposes.
- Third-Party Sharing: We do not share your personal information with third parties, except for essential service providers (e.g., shipping companies).
- Data Protection: We implement industry-standard security measures to protect your data.
Contact Information
For any questions or concerns regarding your order, please contact us at:
- Email: glowxltd@gmail.com
- Phone: 07549 868752
Customer Service Hours
- Monday to Friday: 4 PM - 6 PM
- Saturday: 12 AM - 4 PM
- Sunday: 12 AM - 4 PM