Shipping policy

Shipping Policy

  1. Processing Time: Orders are processed within 2-3 business days.
  2. Shipping Methods:
    • Standard Shipping: 5-11 business days.
    • Express Shipping: 4-7 business days.
  3. Shipping Rates: Calculated at checkout based on weight and destination.
  4. Tracking: A tracking number will be provided via email once your order is shipped.
  5. International Shipping: Available to select countries. Please note that international orders may be subject to customs fees and import taxes.

Payment Policy

  1. Accepted Payment Methods: Credit/debit cards, PayPal, Klarna and other major payment gateways.
  2. Payment Security: We use SSL encryption to ensure your payment information is secure.

Privacy Policy

  1. Data Collection: We collect personal information such as name, address, and payment details to process your orders.
  2. Data Usage: Your data is used solely for order processing, shipping, and communication purposes.
  3. Third-Party Sharing: We do not share your personal information with third parties, except for essential service providers (e.g., shipping companies).
  4. Data Protection: We implement industry-standard security measures to protect your data.

Contact Information

For any questions or concerns regarding your order, please contact us at:

  • Email: glowxltd@gmail.com
  • Phone: 07549 868752

Customer Service Hours

  • Monday to Friday: 4 PM - 6 PM
  • Saturday: 12 AM - 4 PM
  • Sunday: 12 AM - 4 PM